Returns & Exchanges

At Narwal Robotics, we stand by the quality of our home cleaning solutions and offer a 30-day risk-free trial to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined return process for all eligible robotic vacuums and accessories.

1

Initiate Your Request

Contact our dedicated support team via the Narwal portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Device

Securely pack the robot, base station, and all original accessories in the original packaging to prevent damage during transit.

3

Ship to Narwal

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transport back to our facility.

4

Inspection and Refund

Once our technicians verify the unit's condition, we will process your full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing