Frequently Asked Questions

Everything you need to know about Narwal's smart cleaning solutions.

How long does shipping take for Narwal robot vacuums?

Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email.

What is your return policy for Narwal products?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Do Narwal robots come with a warranty?

Yes, all Narwal robot vacuums come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal home use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying customers.

How do I maintain my Narwal robot for the best performance?

We recommend cleaning the sensors weekly, replacing the side brushes every 3-6 months, and ensuring the clean water tank is refilled with fresh water and Narwal-approved cleaning solution.

Can the Narwal robot handle multi-floor mapping?

Yes, our latest models support multi-map management, allowing the robot to save and recognize different floor plans for multi-story homes.